Privacy Policy

Privacy Policy

At SXS, your privacy is our priority. This policy explains how we collect, use, and protect your information when you engage with our email marketing services. By using our website and services, you agree to the terms outlined in this policy.

1. Information We Collect

We may collect the following information:

• Personal Information: Name, email address, phone number, and any other details you provide when signing up for our services or completing forms.

• Emails for Marketing Campaigns: Emails provided to us by clients or approved by users for marketing purposes.

• Payment Information: Details required to process transactions (e.g., card details or invoicing information).

• Website Usage Data: Information such as IP addresses, browser types, and browsing behaviour collected via cookies or tracking tools.

2. How We Use Your Information

We use the data we collect to:

• Provide and manage email marketing campaigns.

• Ensure compliance with applicable data protection regulations (e.g., GDPR).

• Respond to enquiries or support requests.

• Process payments securely.

• Analyse website traffic and improve our services.

• Send updates, newsletters, or marketing communications where explicit consent has been provided.

3. Your Consent and Emails

For email marketing campaigns:

• We will only use email addresses provided to us with the explicit approval of the recipient (either through direct consent or client-provided lists in compliance with GDPR).

• Recipients can opt out of receiving emails by using the “unsubscribe” link in any communication or by contacting us directly.

4. Sharing Your Information

We may share your information with:

• Third-Party Service Providers: For payment processing, analytics, or email delivery (e.g., platforms like Mailchimp).

• Legal Authorities: If required by law to comply with legal or regulatory obligations.

We will never sell, rent, or share your data for purposes outside the scope of this policy.

5. Cookies and Tracking

We use cookies and similar tracking technologies to:

• Understand how users interact with our website.

• Improve site functionality and performance.

• Personalise the user experience.

You can manage your cookie preferences through your browser settings or opt out of tracking where applicable.

6. Your Rights

You have the right to:

• Access, update, or delete your personal information.

• Withdraw consent for marketing communications at any time.

• Request details on how your data is processed or shared.

To exercise these rights, contact us at sales@solvexsolution.com.

7. Data Security

We take appropriate measures to safeguard your data, including encryption, secure servers, and access controls. However, no method of data transmission over the internet is entirely secure, and we cannot guarantee absolute security.

8. Third-Party Links

Our website may include links to external websites. We are not responsible for their privacy practices, and we encourage you to review their policies before sharing any personal information.

9. Policy Updates

We may update this privacy policy from time to time. Any changes will be posted on this page with the updated effective date. Please review this policy regularly to stay informed.

10. Contact Us

If you have any questions or concerns regarding this privacy policy, please contact us:

• Email: sales@solvexsolution.com